Hire Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Hire Carpet Cleaners provides carpet and upholstery cleaning services to residential and commercial customers within its designated service areas in the United Kingdom. By booking a service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Customer means the individual, business, or organisation that requests and or purchases services from Hire Carpet Cleaners.
Company means Hire Carpet Cleaners, the provider of the cleaning services described in these Terms and Conditions.
Services means any carpet, rug, upholstery, or related cleaning services, as well as associated treatments such as stain removal and deodorising, provided by the Company.
Service Area means the areas within the United Kingdom in which the Company offers its services from time to time.
Booking means a confirmed request by the Customer for Services on a specified date and time.
2. Scope of Services
The Company provides professional carpet, rug, and upholstery cleaning services using appropriate equipment, products, and methods suitable for the type of material and level of soiling, subject to the information provided by the Customer.
The exact scope of work, including the areas and items to be cleaned, will be agreed with the Customer at the time of booking or during any pre service consultation. The Company reserves the right to adjust the scope of the Services where necessary, for example due to accessibility, health and safety considerations, or the condition of the items to be cleaned.
The Company does not guarantee the removal of all stains or odours. Some stains and damage may be permanent and may not respond fully to cleaning treatments. The Company will exercise reasonable care and skill but makes no absolute warranty of complete stain removal or restoration.
3. Service Area and Access
The Services are available within the Companys Service Area in the United Kingdom. Availability may vary by postcode and time of year. The Company reserves the right to decline a booking where the location falls outside its operational coverage or presents access or safety challenges.
The Customer is responsible for providing safe, unobstructed access to the premises, including suitable parking for the duration of the appointment where required by the Companys equipment or vehicle. Any parking charges or access fees incurred will be the responsibility of the Customer unless otherwise agreed in writing.
4. Booking Process
Bookings can be made by the Customer through the Companys accepted communication channels, such as online forms or written correspondence, as made available by the Company from time to time.
When making a booking, the Customer must provide accurate information, including but not limited to contact details, property access information, the approximate size and number of items to be cleaned, and any known issues such as heavy soiling, pet contamination, or pre existing damage.
The booking is only considered confirmed when the Company has accepted the request, communicated the appointment date and time, and, where applicable, received any required deposit or pre payment. The Company may issue a booking confirmation outlining the details of the agreed Services.
The Customer is responsible for reviewing the booking details and notifying the Company of any errors or changes as soon as possible before the scheduled appointment.
5. Prices, Estimates, and Additional Charges
Prices for Services may be provided as fixed prices, hourly rates, or estimates based on information supplied by the Customer. All prices are stated in pounds sterling. Applicable taxes will be applied in accordance with UK law.
Any estimate provided prior to inspection is based on the information given by the Customer and is subject to change if the actual condition, size, or complexity of the work differs from that described. The Company will inform the Customer of any necessary price adjustment before commencing or continuing with the work wherever reasonably practicable.
Additional charges may apply for, but are not limited to, heavy staining, pet related contamination, odour treatment, moving large or heavy furniture, difficult access, parking fees, congestion charges, or out of area travel agreed with the Customer.
6. Payments and Deposits
Payment terms will be communicated to the Customer at the time of booking. Unless otherwise agreed, payment is due on completion of the Services on the day of the appointment.
The Company may require a deposit or full pre payment to secure a booking, particularly for larger jobs, commercial premises, or appointments at peak times. Where a deposit is required, the booking will not be confirmed until the deposit has been received.
The Company accepts payment via the methods it makes available and may change accepted payment methods from time to time. The Customer must ensure that they have the means to pay on the agreed terms.
If payment is not received in full by the due date, the Company reserves the right to charge interest on the outstanding balance at the statutory rate permissible under UK law, as well as any reasonable administration or debt recovery costs incurred.
7. Cancellations, Rescheduling, and No Show
The Customer may cancel or request to reschedule a booking by providing notice to the Company. The specific notice period will be stated in the Companys booking information or confirmation but, unless otherwise stated, the following will apply.
If the Customer cancels with more than 48 hours notice before the scheduled appointment time, any deposit paid may be refundable or transferable to a new booking at the Companys discretion.
If the Customer cancels with less than 48 hours notice, the Company reserves the right to retain any deposit paid and or charge a cancellation fee equal to a reasonable proportion of the agreed service price, to cover administration and loss of booking time.
If the Customer is not present at the premises at the agreed time or fails to provide access, this may be treated as a late cancellation and subject to the same charges as above.
The Company may cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, equipment failure, extreme weather, or other events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as reasonably possible and offer an alternative appointment time. The Company will not be liable for any indirect loss or inconvenience arising from such changes.
8. Customer Obligations
The Customer shall ensure that the premises are in a safe and suitable condition for the Services to be carried out. This includes keeping pets, children, and vulnerable persons away from work areas and equipment during the appointment.
The Customer should remove small items, breakables, and personal belongings from the areas to be cleaned prior to the Companys arrival. While the Company may assist with moving light furniture where reasonably practicable, it is not obliged to move heavy, fragile, or valuable items.
The Customer must inform the Company of any known defects, loose fittings, pre existing damage, colour variations, or other issues that may affect the cleaning process or risk causing damage, including where carpets or upholstery have been previously cleaned or treated with non standard products.
9. Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. However, the following limitations apply, to the fullest extent permitted by law.
The Company shall not be liable for any pre existing damage, wear, discolouration, fading, shrinkage, or defects that become more apparent as a result of the cleaning process. Certain materials may react unpredictably to cleaning, especially where they have not been maintained in accordance with the manufacturers guidance.
The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Services or these Terms and Conditions.
The Companys total liability for any claim arising out of or in connection with the Services shall be limited to the amount paid or payable by the Customer for the specific service giving rise to the claim, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.
10. Complaints and Service Issues
If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable, and in any event within a reasonable period after completion of the work.
The Company will investigate complaints and, where appropriate, may offer a re visit to inspect and, if reasonably possible, rectify the issue. Any such remedial work is provided at the Companys discretion and may be conditional on the Customer having complied with aftercare instructions, such as not walking on damp carpets or not using certain products.
11. Waste Handling and Environmental Regulations
The Company shall handle, transport, and dispose of any waste water, extracted contaminants, and used consumables arising from the Services in accordance with applicable UK waste management and environmental regulations.
Where waste must be removed from the Customers premises, the Company will manage such waste responsibly and in compliance with relevant legislation. The Customer agrees not to request or permit the Company to dispose of waste in any unauthorised manner.
The Customer is responsible for ensuring that any drains or disposal points on their premises that are to be used by the Company are suitable and lawful for that purpose. The Company will not be liable for issues arising from defective or inadequate drainage systems at the premises.
12. Property Damage and Insurance
The Company will take reasonable precautions to prevent damage to the Customers property. In the event that damage is alleged to have been caused by the Company, the Customer must report this to the Company as soon as possible, providing all relevant details.
The Company maintains appropriate insurance cover in connection with its Services, subject to policy terms and conditions. Any potential claims may be handled in accordance with the procedures set by the Companys insurer.
13. Health and Safety
The Company will comply with relevant health and safety legislation and shall use equipment and cleaning solutions in accordance with manufacturer guidelines and industry practice.
The Customer agrees to follow any safety instructions given by the Companys operatives, including staying clear of cables, machinery, and wet surfaces during and immediately after the cleaning process.
14. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control. These may include, without limitation, extreme weather, flood, fire, industrial disputes, public health emergencies, utility failures, or restrictions imposed by authorities.
15. Data Protection and Privacy
The Company may collect and process personal data about the Customer for the purposes of managing bookings, providing Services, handling payments, and administering customer relations. The Company will handle such data in accordance with applicable UK data protection laws.
The Customer agrees that their contact details may be used for essential communications relating to their bookings and the provision of Services.
16. Variation of Terms
The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking shall apply to that booking. Updated Terms and Conditions may be made available by the Company on request or via any online platform it uses.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, provided that, where applicable, a consumer Customer may also have the right to bring proceedings in the country where they are domiciled.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation or agreement provided by the Company in relation to a specific booking, constitute the entire agreement between the Customer and the Company in respect of the Services. The Customer acknowledges that they have not relied on any statement, promise, or representation that is not set out in this agreement.
By proceeding with a booking, the Customer confirms acceptance of these Terms and Conditions and agrees to be bound by them for the duration of the contractual relationship with Hire Carpet Cleaners.